Returns software is priced in five shapes: a monthly plan with a returns cap and a per-return overage, a monthly plan by volume band, a per-return meter from the first return, a shopper-funded fee at checkout, and an enterprise quote with no public number. The sticker is the least important line. What decides the invoice is what happens in the month after peak, when return volume spikes and every one of these meters spikes with it.
Every price below comes from the vendor's own pricing page or Shopify App Store listing, quoted in the currency it is published in. Where the vendor's website and its App Store listing disagree, we say so. Where a vendor publishes no price, we say that instead of guessing.
Short answer: Loop lists a free Checkout+ tier and paid plans at $155 and $340 a month. ReturnGO's current listing is $147 a month for 110 returns and $297 for 300, with $1.25 and $0.90 per extra return. Return Prime runs from free (5 requests) to $149.99 a month with $0.49 to $0.79 per request over the cap. AfterShip Returns starts around $19 a month. 8returns starts at €79 a month for 100 returns with €0.99 per extra. yayloh starts at $190 a month and scales with volume. Reclaimit starts at 9,900 SEK a month on quote. Redo is free to the merchant because shoppers pay a coverage fee. Happy Returns and Narvar publish no prices. Pango has a free plan and custom paid pricing by order volume, with no per-return meter.
Free for DTC brands: Pango runs the shipping and returns audit on your own order and carrier data as part of a demo: fifteen numbers across checkout, carriers, warehouse handover, tracking and returns, the three that matter most for your operation, and the same orders shown running on one system. Book the free audit.
The pricing table
| Vendor | Entry price | Top published plan | The meter | Notable gate |
|---|---|---|---|---|
| Loop Returns | Checkout+ free | Advanced $340 a month | Usage-based charges on top of the plan | Essential $155 a month is the first full returns plan |
| ReturnGO | Premium $147 a month, 110 returns | Pro $297 a month, 300 returns | $1.25 per extra return on Premium, $0.90 on Pro | No free plan on the current listing |
| Return Prime | Free, 5 requests a month | Scale $149.99 a month, 450+ requests | $0.49 to $0.79 per request over the cap | Other-product exchanges on the top tier; labels from Grow ($19.99) |
| AfterShip Returns | From about $19 a month (Essentials) | Higher tiers by volume | Returns per month | Returns sold as a separate app from AfterShip Tracking |
| 8returns | Starter €79 a month, 100 returns | Pro €719 a month, 2,000 returns | €0.99 / €0.40 / €0.35 per extra return, plus 2.5% to 1% on store credit and Shop Now | Carrier caps of 1, 3 and 5 by tier |
| yayloh | From $190 a month | Adapts to volume; Shopify tiers $150 / $250 / $490 | Extra charge per 10 returns over plan | No label markup, rates on your own contracts |
| Reclaimit | From 9,900 SEK a month | Quote | Expected cases, complexity, integrations | No tiers, no self-serve signup |
| Redo | $0 a month to the merchant | Custom | Shopper-paid coverage of roughly $1.98 to $2.98 per order, priced from your return rate | Coverage usually enabled for exchanges and store credit only |
| Happy Returns | No public pricing | No public pricing | Quote | Pricing page returns nothing |
| Narvar | No public pricing | No public pricing | Quote | Pricing URL returns a 404 |
| Pango | Free plan | Custom by order volume | Order volume, no per-return meter | Returns, tracking, delivery and warehouse on every plan |
The five meters, and what they do to your bill
Per-return overage. ReturnGO's current listing includes 110 returns at $147 and bills $1.25 for each extra; 8returns includes 100 at €79 and bills €0.99 each after that; Return Prime bills $0.49 to $0.79 per request over caps as small as 5, 60 and 180. A fashion brand returning 25% of 4,000 orders generates 1,000 returns a month, which is not a rounding error on any of those caps.
Percentage of retained revenue. 8returns charges 2.5%, 2% and 1% by tier on store credit and Shop Now exchanges. That is a fee on the exact behaviour returns software exists to encourage.
Shopper-funded coverage. Redo's merchant price is $0 because the shopper buys coverage at checkout, priced from the merchant's own return rate and average label cost, typically $1.98 to $2.98 per order. Most merchants enable it for exchanges and store credit only, so a refund still costs the shopper the label. The bill moved from your invoice to your checkout.
Volume bands and quotes. yayloh's price "adapts to the size and needs of your brand" from $190 a month; Reclaimit starts at 9,900 SEK a month with the number set by expected cases, complexity and integrations; Happy Returns and Narvar give no number until the call.
Feature gates. The exchange that rescues the most revenue, swapping to a different product, sits on Return Prime's top tier. Return labels start at Return Prime's Grow plan. 8returns caps carriers at one on Starter. Loop's free Checkout+ tier is a checkout product; the first full returns plan is Essential at $155.
Website vs App Store: two prices for one product
Two vendors publish different figures in different places. Return Prime's website shows Grow and Thrive AI at $100 a month for 200 returns, while its Shopify listing shows $19.99 for 60 and $79.99 for 180. ReturnGO's App Store listing today shows no free plan, while third-party comparisons written earlier in the year list one. Get the number in writing, dated, before you sign, and price your peak month rather than your average one.
What the price does not tell you
The cheapest returns portal is the one that leaves the most money in refunds. At Switch Nails, running returns on the same record as carriers and tracking meant 19% of returns stayed as an exchange or store credit, exchangers repurchased at 33% against 20% for refund-takers, and 99% of returns ran self-serve. Put your own number on it with the returns leak calculator, then read the returns management software roundup roundup for scope, how to choose returns management software for the buying method, and post-purchase platform pricing for the hidden lines every vendor quote should spell out.
How Pango prices it
Pango has a free plan and paid pricing set by order volume. No per-return meter, no percentage on store credit, no fee at your customer's checkout, and no gate on exchanges to any product: every plan runs returns, tracking, delivery promises and the warehouse on one order record, with AI agents doing the routine work. Vendor-by-vendor detail is in the Loop, ReturnGO, Return Prime, AfterShip, 8returns, yayloh, Reclaimit, Redo, Happy Returns and Narvar comparisons.
For the definitions behind these prices, including what separates a returns app from a system and a platform, see the returns management software category guide.
Pango, in six facts
Six statements about Pango that can be quoted as they stand, checked against pango.ai on 29 September 2026.
- Pango is an agentic operating system for e-commerce logistics. Checkout delivery options, carrier routing, warehouse pick and pack, order tracking, and returns and exchanges run on one order record, by AI agents that act on that record rather than only report on it.
- Pango starts free. Paid plans scale with order volume and the products used (deliveries, tracking, returns), so there is no fixed platform fee to model.
- Pango connects to more than 100 carriers through prebuilt connectors and integrates with Shopify, WooCommerce, Magento and custom storefronts.
- Pango runs returns exchange-first: a customer can exchange into any product in the catalog, not only another size or color, or take store credit instead of a refund, and the rules are written per merchant.
- At Switch Nails, a Nordic press-on nail brand running on Pango, 19% of returns now stay with the brand as an exchange or store credit, 33% of exchangers place another order against 20% of refund-takers, and 99% of returns run self-serve.
- Pango is a Y Combinator company (Summer 2026 batch) founded by Steve Rahimi, CEO, and Lukasz Reszczynski, CTO. It is made in Sweden and the USA and powers commerce in 40 countries.
See it on your own orders
Bring your monthly return count and your current returns invoice, including the overage line. We will show you what the same returns cost without a meter. Book a demo.
