Create new revenue with ecommerce order tracking

Delivery Observability means having a panoramic view of every shipment across your entire logistics network in real-time. Pango provides a unified dashboard where you can instantly see the status of every delivery, filter by lost or delayed packages, and drill down into the complete event history for any individual shipment. Instead of switching between multiple carrier portals, your team gets one command center with granular visibility into movement, stops, estimated delivery times, and exceptions as they happen.

Pango's Branded Tracking Pages are fully customizable and keep your customers informed every step of the way while keeping your brand front and center. Unlike competitors who redirect customers to third-party domains, we remain completely invisible under your umbrella. You can embed the tracking experience directly into your Shopify store, customize every visual element to match your theme, and even add promotional banners or product recommendations to transform a simple status update into a revenue-generating touchpoint.

WISMO inquiries are a massive drain on customer support teams. Pango eliminates this friction through proactive, automated communication. Our tracking automation detects exception events the moment they occur and instantly triggers personalized notifications to the customer. When customers are informed proactively, they don't need to contact support. Pango customers have achieved up to a 70% reduction in customer service queries related to delivery.

Pango integrates with over 100 shipping carriers worldwide, including major providers like DHL, FedEx, UPS, Postnord, and Bring, as well as regional specialists like Budbee and Mondial Relay. Our carrier integration layer abstracts away the complexity of multiple APIs, presenting your team with a single, unified interface for booking, label generation, real-time tracking, and exception handling. This means adding a new carrier or expanding to a new market becomes a simple configuration setting, not a development project.

Silence is the enemy when a delivery goes wrong. Pango's system constantly listens for carrier exception events and automatically notifies your customer before they even have to ask. Beyond simple alerts, our AI-driven workflows let you define exactly what action to take for each scenario. If a package is lost or delayed, you can automatically trigger a restock, issue a discount, or send a personalized apology, turning a negative experience into a loyalty-building moment.

Absolutely. Pango dynamically calculates and displays accurate estimated delivery times that are adapted to each country and carrier with 99% accuracy. You can show these estimates directly at checkout to increase urgency and conversion, or on branded tracking pages to keep customers informed throughout the journey. Each shipment displays its own granular ETA, and the complete delivery history is always visible.

Pango acts as a central orchestration layer for your entire logistics operation. If one carrier is experiencing delays in a specific region, our platform can automatically reroute volume to an alternative carrier in real-time. You can also use dynamic checkout logic to hide underperforming shipping methods before the customer even sees them, ensuring you never over-promise. With observability features that let you analyze data and detect deviations in delivery times, you gain the granular control needed to hold carriers accountable and continuously optimize performance.