Turn returns into revenue

Pango is designed to get you up and running in minutes, not months. With our intuitive drag-and-drop AI Workflow Builder, you can build your perfect returns process without any technical expertise. Simply navigate to Settings, select Return Rules, and configure your eligibility criteria, return timeframes, and reimbursement methods exactly the way your business requires. You retain full control to set different policies for specific countries, products, or customer segments, ensuring you protect your margins while keeping customers happy.

Pango offers a robust suite of exchange options designed to turn potential refunds into retained revenue. Your customers can seamlessly swap their item for a different variant, like another color or size. Beyond that, we offer powerful Instant Exchanges, where customers can use their credit to purchase any product from your entire catalog, incentivizing them to stay engaged with your brand. We also support on-store exchanges and store credit, giving you flexible tools to encourage retention over refunds.

Instant Exchanges are a game-changer for customer satisfaction and your conversion rate. When enabled, customers can receive their new item right away, without having to wait for the original return to be processed and shipped back to your warehouse. You have full control to configure when fulfillment is released, whether that is when the customer's original package has been delivered or once a refund event is triggered. This hassle-free experience transforms a potentially negative return into a positive, loyalty-building interaction.

Absolutely. International returns are often a major headache due to customs documentation and varying carrier requirements, leading to hours of manual work. Pango streamlines this entirely with automated customs invoices and labels. Our platform also allows you to configure different terms and automated processes for specific regions, ensuring a smooth and compliant experience for customers around the world, no matter where they are returning from.

Pango integrates natively with Shopify, working directly within your admin panel so you never have to switch between disconnected tools. For exchanges, we offer multiple flexible integration methods. You can choose to add exchanges to an existing order, create a new draft order for greater flexibility with taxes and duties, or create a new order with fulfillment on hold. This seamless connection ensures that your inventory, orders, and customer data are always in sync.

Yes, automation is at the core of what makes Pango a true revenue recovery engine. Our AI-powered platform fully automates the returns process across all your markets, eliminating manual work. From the moment a return is initiated, Pango can automatically determine product eligibility, generate return labels, update your inventory, and even trigger refunds or exchanges based on your custom rules. Our customers see up to 90% automation of their logistics operations, freeing up your team to focus on growth instead of manual processing.

Pango provides deep data analysis that helps you understand why returns happen in the first place. Our unified analytics dashboard consolidates product, shipping, financial, and forecasting data in one place, giving you actionable insights you have never had before. Our AI-powered platform even analyzes your historic customer data and can predict optimal return policies for individual customers, helping you identify patterns and proactively address the root causes of returns. Merchants using our platform have achieved a 30% reduction in their return rate.