BRT, still called Bartolini by most Italians, is one of the carriers you meet most often when something ships from Italy or to an Italian address. Its tracking is written in Italian, in short operational phrases, and the whole journey usually fits in a handful of scans. This guide translates every BRT status into plain English, in the order a parcel moves through them, and marks the two that need you to do something.
Short answer: A normal BRT parcel runs "dati spedizione ricevuti" (label data received) to "ritirato" (collected), "in transito" (moving between branches), "arrivato in filiale" (at the destination branch), "in consegna" (out for delivery today) and "consegnato" (delivered). "Tentativo di consegna fallito" means a failed attempt, and "in giacenza" means the parcel is being held at a BRT branch or BRT-fermopoint for collection, with a limited window before it goes back to the sender. Domestic parcels on the mainland usually move from collection to delivery in one to two business days.
BRT statuses in English
| Italian status | English meaning | Your move |
|---|---|---|
| Dati spedizione ricevuti | Shipment data received. BRT has the electronic booking; the parcel has not been collected yet | None. If it sits more than a business day, the sender has not handed it over |
| Ritirato | Collected from the sender or a BRT drop-off point and entering the network | None. Next scan normally within 12 to 24 hours |
| In transito | Moving between BRT branches (filiali) | None |
| Arrivato in filiale | Arrived at the destination branch, being sorted for the local round | None. Usually the last scan before the driver loads it |
| In consegna | Out for delivery today | Be reachable; deliveries run through the working day |
| Consegnato | Delivered. BRT records the recipient name and time | Check the name if you did not receive it |
| Tentativo di consegna fallito | Delivery attempt failed, nobody available | Watch for the notice (avviso di passaggio) and the redelivery or collection option |
| In giacenza | Held at a BRT branch or BRT-fermopoint for collection | Collect with ID within the window, or the parcel returns to the sender |
| Reso al mittente | Returned to the sender after failed attempts, a wrong address or an uncollected parcel | Contact the shop for a reship or refund |
The normal BRT sequence
Dati spedizione ricevuti. The shop has created the shipment in BRT's system. Nothing has moved. This is the Italian equivalent of "label created", and like every label-only status it can sit for a day around the handover; the background is in what "shipping label created" means.
Ritirato. The parcel has been physically collected and is in BRT's network. From here the tracking normally updates within 12 to 24 hours.
In transito. Between branches. On the Italian mainland this stage rarely lasts more than one business day; islands and remote areas add time.
Arrivato in filiale. At the branch that serves your address. This is typically the last scan before "in consegna".
In consegna. With the driver for delivery today. BRT deliveries happen across the working day, so a parcel marked "in consegna" in the morning can legitimately arrive in the late afternoon. See what "out for delivery" means for the general rules.
Consegnato. Delivered, with the recipient's name recorded. If you do not have the parcel, check the recorded name and any neighbour or building reception before raising a claim; the checklist is in package says delivered but not received.
The two statuses that need you
Tentativo di consegna fallito. The driver came and could not deliver. BRT leaves a notice and will normally try again the next business day, or move the parcel to a collection point. If BRT has your phone number or email, the SMS or email about the shipment lets you reschedule or redirect it. BRT's own FAQ describes its tracking this way: "It is the easiest way to follow the status of your shipment: enter the home page of brt.it and insert your BRTcode in the box."
In giacenza. The parcel is being held for you, at a branch or at a BRT-fermopoint pickup location. Shipping integrators that document BRT's flow describe the window as roughly five to ten working days, and collection needs valid ID. Miss the window and the status becomes "reso al mittente". This is the same mechanic as Poste Italiane's giacenza, explained in Poste Italiane tracking statuses, and the general version is in what "awaiting collection" means.
How long is normal
Mainland Italy, domestic: collection to delivery in one to two business days is typical, with "in transito" rarely longer than a day. Sicily, Sardinia and mountain areas: add a day or two. Inbound international parcels handed to BRT for the final leg follow the same statuses once BRT has them, but everything before "ritirato" belongs to the origin carrier, and a customs stage may sit in between; see how long customs clearance takes. If a status has not changed for three business days, contact the shop, which can open an enquiry with BRT.
The merchant view: two languages, one customer
Italian shoppers read "in giacenza" and know exactly what to do. A German or British shopper who bought from an Italian store reads it and opens a ticket. For a brand shipping into Italy, or out of Italy to the rest of Europe, the fix is not a second tracking page but a translated one: BRT's scans mapped to the same plain milestones as every other carrier's statuses, so "in giacenza" becomes "waiting for you at a pickup point, collect by Friday", in the customer's language, before they ask.
That is what Pango does with BRT and 100+ other carriers: normalises the feed into one set of milestones, sends the failed-attempt and collection-deadline messages automatically, and treats an unclaimed parcel as a returns event rather than a surprise. The support cost of not doing it is in what is WISMO.
The bottom line
BRT's statuses are few and literal once translated: collected, moving, at the branch, out for delivery, delivered. Watch for "tentativo di consegna fallito" and "in giacenza", because both put a deadline on you. For merchants, translating the feed and messaging the two action statuses automatically is the whole job. See the post-purchase operations platform and book a demo.
