Redo and Loop are the two returns platforms a Shopify brand is most likely to shortlist when it wants exchanges first and free returns without paying for every label. Both now sell a version of the same deal: the shopper opts into free returns at checkout, that opt-in funds the labels and the software, and package protection rides along. The details, and the published prices, differ. Everything attributed to either vendor below was read on redo.com, loopreturns.com or the two vendors' Shopify App Store listings on 10 November 2026. Nothing comes from review sites, and the vendors' marketing outcome figures are not repeated. Prices change; check the vendor's page before you sign.
Short answer: Redo's pricing page lists Returns as "Free" with "Redo covers the cost of your return labels" and Claims as "Free" with "Generous revenue share or full revenue options"; its returns page describes a "free returns opt-in at checkout" that merchants can switch on or off for international customers. Loop's pricing page now has two tiers: Checkout+, "Free", which includes "US & Canada domestic return labels" and "Return Bars®" but where "Not every merchant qualifies. Eligibility is based on your order and return volume.", and Returns, "Starting at $340 per month". Loop's Checkout+ page says "Customers can choose to pay a small fee at checkout to receive free returns on their order." Neither vendor publishes the fee the shopper pays. Redo publishes a price per module; Loop publishes two tier prices. The deciding questions are whether you qualify for Loop's free tier, where your returns ship from, and how many other Redo modules you would buy.
Redo in one paragraph
Redo tells merchants to "Market, sell, ship, and return on one platform" and says it is "Serving 5,000+ brands". Its pricing page runs from Returns, Claims, Shipping & Fulfilment and Warranties through Checkout optimization, One click upsell, Email & SMS and Order tracking to Recover, Contextual, Support, AI agents and Reclaim chargeback representment. For international returns it states "Labels in over 100 countries on Redo's carrier rates, customs filed by licensed brokers, and in-country hubs in the US, Canada, UK, EU and Australia." Its homepage repeats "No contracts", "Cancel any time", "Live in days". The field around it is in Redo alternative, and the full module list with prices is in Redo pricing.
Loop in one paragraph
Loop describes itself as "an operations platform that helps 5,000+ ecommerce brands" and says its platform "unites tracking, editing, returns, exchanges, fraud prevention, shipping, and more." Its FAQ says "Loop was originally built for Shopify merchants" and "we are now available to brands on all platforms alongside a custom implementation", that brands on Shopify "can go live in 15 to 45 days" (the page prints a dash), and that it has "120+ ecosystem integrations". It says it works with brands in the UK, the EU, Australia and New Zealand. The field around it is in Loop Returns alternative, and the tier detail is in Loop Returns pricing.
Redo vs Loop, side by side
Only what each vendor states on its own site or Shopify listing, read on 10 November 2026.
| Redo | Loop | |
|---|---|---|
| Returns software price | Returns "Free" (pricing page and Shopify listing) | Checkout+ tier "Free" for merchants who qualify; Returns tier "Starting at $340 per month" |
| Who qualifies for the free option | Not stated as a condition on the pricing page | "Not every merchant qualifies. Eligibility is based on your order and return volume." The Shopify listing says "Free for brands with 5k+ annual orders" |
| Return labels | "Redo covers the cost of your return labels" | Checkout+ tier includes "US & Canada domestic return labels" |
| How free returns are funded | "free returns opt-in at checkout"; "Merchants can choose to include or exclude international customers" | Checkout+: "Customers can choose to pay a small fee at checkout to receive free returns on their order" |
| Package protection | "Redo Package Protection allows customers to insure their packages against loss, theft, or damage during shipping directly at checkout" | "optional coverage for lost, stolen, and damaged packages"; "Adding Protection to your Checkout+ offer will increase opt-in rates and the size of your fee" |
| Claims | Claims "Free"; "Decide if you want Redo to handle claims and share the revenue or handle the claims yourself and keep all the revenue" | Not priced separately on the pricing page; Package Protection appears in the feature grid |
| Exchanges | Instant exchanges, "bonus store credit incentives", returnless refunds, bundle returns | "Exchange for any item in your catalog"; Instant Exchanges "automatically approved before the return is received"; Shop Now; Bonus Credit |
| Volume on the paid tier | No returns cap stated on the Returns module | "Up to 1,000 returns annually" (pricing page); "Includes up to 1k monthly returns" (Shopify listing) |
| International | "Labels in over 100 countries"; in-country hubs in the US, Canada, UK, EU and Australia | Works with UK, EU, Australian and New Zealand brands; "Cross Border Returns" in the feature grid |
| Platforms | Shopify; its FAQ names Salesforce CommerceCloud, BigCommerce, WooCommerce and custom sites | "originally built for Shopify"; other platforms "alongside a custom implementation" |
| Contract terms on the page | "No contracts", "Cancel any time" | Not stated on the pages read; both tiers say "Book a demo" |
Where each vendor's own pages disagree
Both vendors publish prices in two places, and both pairs of pages disagree in places. This page shows both readings rather than choosing one.
Redo. The pricing page lists "Shipping & Fulfilment Starting at $0.00"; the Shopify listing lists Fulfillment at "$99 / month". The pricing page lists Checkout optimization at "$0.40/order"; the Shopify listing describes Checkout as "Monthly fee + $0.50/order and $0.06/upsell". Returns is "Free" on both.
Loop. The pricing page says the Returns tier includes "Up to 1,000 returns annually"; the Shopify listing says "Includes up to 1k monthly returns". The pricing page says Checkout+ eligibility "is based on your order and return volume"; the listing says "Free for brands with 5k+ annual orders". Ask which reading your contract follows before you model a cost per return.
Is Redo or Loop better for a Shopify brand?
Neither vendor publishes a figure that makes one better in general, so the answer depends on which brand you are, read against each vendor's own scope.
- A brand that may not meet Loop's volume bar. Loop says plainly that not every merchant qualifies for the free tier, and the paid tier starts at $340 a month. Redo's pricing page sets no qualifying condition on its free Returns and Claims modules. A smaller brand should ask Loop whether it qualifies before comparing anything else.
- A US or Canadian brand with mostly domestic returns. Loop's free tier names "US & Canada domestic return labels" and Return Bars; Redo covers return labels and lets you choose which regions see the opt-in. Both fit; compare the two quotes for the shopper fee and what you receive per order.
- A brand whose returns come from several countries. Redo states labels in over 100 countries and in-country hubs in five regions. Loop lists Cross Border Returns as a feature and says it works with UK, EU and Australian brands. Ask each for the countries covered on the free option.
- A brand that wants to keep the claims revenue. Redo states the option to "handle the claims yourself and keep all the revenue". Loop's pages read today do not describe a revenue choice on protection.
- A brand that wants several modules from one vendor. Redo prices tracking, email and SMS, fulfillment and checkout per module on one page. Loop bundles tracking and other features into its tiers. Count the modules you would actually use.
- A brand off Shopify. Both started on Shopify. Redo's FAQ names Salesforce CommerceCloud, BigCommerce and WooCommerce; Loop offers other platforms with a custom implementation. Get the integration scope in writing from either.
What neither page tells you
Neither vendor states what the shopper pays to opt into free returns, the opt-in rate a brand like yours should expect, or what the merchant receives per order once labels and claims are paid. Those three numbers decide whether "free" is free for you. Ask both vendors for them in writing, then run cost per return at your peak month. The same opt-in model from a third vendor is compared in Swap vs Redo and Swap vs Loop Returns.
For merchants
Both vendors sell the return as a module beside the outbound order. Pango is an AI-native, agentic operating system for e-commerce logistics, and in it returns, exchanges and claims run on the same order record as checkout delivery options, carrier routing and rate shopping, warehouse pick and pack and branded tracking: return and exchange rules are written in natural language and compiled into per-merchant workflows, a customer can exchange into any product in the store rather than only another size or colour, and labels, customs documents and refund logic are generated per merchant and per country. It onboards Shopify-first with an install and a guided setup. Pricing: See pango.ai/pricing.
The bottom line
Redo and Loop both fund free returns from a shopper opt-in at checkout and both bundle package protection. Redo lists its returns and claims software as free for everyone and prices the rest module by module, on two pages that disagree on fulfillment and checkout. Loop offers a free tier to brands that meet its volume bar and a paid Returns tier from $340 a month, on two pages that disagree on whether the 1,000 returns are annual or monthly. Ask both for the shopper fee, the opt-in rate and your net per order, then compare. To see returns run on the same record as the outbound delivery, book a demo.
