Swap and Redo are the two returns vendors a Shopify brand hears about when it wants free returns without paying for every label, and both sell the same idea in different wrappers: bundle returns with package protection, have the shopper fund it at checkout, and push exchanges over refunds. Everything attributed to either vendor below was read on swap-commerce.com, redo.com or Redo's Shopify App Store listing on 8 November 2026. Nothing comes from review sites, and the vendors' marketing outcome figures are not repeated. Prices and features change; check the vendor's page before you sign.
Short answer: Both bundle free returns with lost, damaged or stolen package cover and both run exchange-first portals; the money works differently. Redo's pricing page lists Returns as "Free" with "Redo covers the cost of your return labels" and Claims as "Free" with "Generous revenue share or full revenue options", and its returns page describes a "free returns opt-in at checkout" the merchant can switch by region. Swap's Checkout+ is "One optional add-on at checkout" that "bundles free returns and package protection, funded by your customers", with "Prepaid return labels on US and UK domestic orders", claims handled "through Swap's automated portal", and opt-in revenue that "pays you a net share" after platform fees "capped at 3%". Redo publishes per-module prices; Swap publishes none. The deciding questions are where your returns come from and whether you want the claims revenue or the claims work.
Swap in one paragraph
Swap's site lists Agentic Storefront, Discovery, an AI customer-service agent, Ship ("Multi-carrier shipping, rates, and labels in one"), Global ("Control cross-border pricing, tax, and duties upfront"), Sales Tax, Returns, Checkout+ ("Free returns and protection, funded at checkout") and a Landed Cost API, and says it is "Powering 1000+ Global Businesses". The returns page positions the product as "Exchanges, store credit, reverse logistics, and returns intelligence, all in one returns platform", with "rules by product or region", "Shop Now and Shop Later exchange flows" and "Local return addresses and consolidation hubs", running "as a Shopify returns app and as headless returns infrastructure via API". The field around it is in Swap Commerce alternative; the Loop comparison is in Swap vs Loop Returns.
Redo in one paragraph
Redo calls itself "The all-in-one ecommerce solution", tells merchants to "Market, sell, ship, and return on one platform", and says it is "Serving 5,000+ brands". Its products run from Returns and Claims, Managed Returns, International Returns and Shipping and Fulfillment through Order Tracking, Order Editing, Cross Border and Inventory Management to Email and SMS, Commerce Agent, AI Sales and Support, Conversion Optimization, HSA/FSA payments, Chargebacks and Warranties. For international brands it states "Labels in over 100 countries on Redo's carrier rates, customs filed by licensed brokers, and in-country hubs in the US, Canada, UK, EU and Australia". Every product page repeats "No contracts", "Cancel any time", "Live in days". The field around it is in Redo alternative.
Swap vs Redo, side by side
Only what each vendor states on its own site, read on 8 November 2026.
| Swap | Redo | |
|---|---|---|
| Product scope, as listed | Returns, Ship, Global (duties and taxes), Sales Tax, Checkout+, Swap Protect, Landed Cost API, AI customer-service agent, Agentic Storefront, Discovery | Returns and Claims, Managed Returns, International Returns, Shipping and Fulfillment, Order Tracking, Order Editing, Cross Border, Inventory Management, Email and SMS, Recover, Contextual, Commerce Agent, AI Sales and Support, Conversion Optimization, HSA/FSA, Chargebacks, Warranties |
| How free returns are funded | Checkout+: "One optional add-on at checkout bundles free returns and package protection, funded by your customers"; "Prepaid return labels on US and UK domestic orders"; "No per-label charge on any opted-in order" | Returns "Free", "Redo covers the cost of your return labels"; a "free returns opt-in at checkout" from which merchants can "include or exclude international customers" |
| Package protection | Swap Protect inside Checkout+: "Checkout+ is not insurance. It is a support and investigation service Swap manages directly." | "Redo Package Protection allows customers to insure their packages against loss, theft, or damage during shipping directly at checkout"; Claims "Free", "self-serve portal" |
| Who does the claims work | "Claims are handled through Swap's automated portal, covering opted-in orders up to an agreed claim rate"; "Swap does the work, not your CX team" | Merchant's choice: "Decide if you want Redo to handle claims and share the revenue or handle the claims yourself and keep all the revenue" |
| Exchanges | "Exchange- and credit-first flows", "rules by product or region", "Shop Now and Shop Later exchange flows", bonus store credit | AI exchange recommendations, Instant Exchanges shipped "before the original item has been received or inspected", bonus store credit, returnless refunds, in-store returns through a Shopify POS tile |
| Return shipping and labels | On your own carrier contracts: "Swap doesn't charge extra for return shipping labels ... no hidden fees or markups"; Ship covers DHL, UPS, FedEx, USPS, Royal Mail and DPD | "Redo covers the cost of your return labels"; outbound Shipping and Fulfillment with auto-batching, scan-to-verify and customs forms; own carrier rates allowed, "additional fees may apply" |
| Cross-border returns | "One global hub for all returns with Swap Global", "Local return addresses and consolidation hubs", "correct duty and tax handling on the return leg" | "in-country hubs in the US, Canada, UK, EU and Australia"; duties and taxes refundable "as part of the return"; Managed Returns graded "in three business days or less" |
| Platforms | "Shopify returns app with a native integration", and API infrastructure "for headless, custom, and non-Shopify storefronts" | Shopify-first ("Instant 2-way sync with Shopify", Shopify POS, Shopify Flow); FAQ names Salesforce Commerce Cloud, BigCommerce, WooCommerce and custom sites |
| Published pricing | Not published: the /pricing address returned a 404; "priced around the returns volume and value it handles"; "Swap platform fees stay capped at 3%"; "Revenue-share terms are set per brand" | Pricing page: Returns "Free", Claims "Free", Shipping and Fulfilment "Starting at $0.00", Order tracking "$0.08 per tracked order"; Shopify listing: "Free to install", Fulfillment "$99 / month", Email and SMS "$10 / month" |
| Contract terms | "30 days' notice is required before the end of your contract"; "Checkout+ requires Swap Returns, Swap Protect, and Swap's carrier account for protected-order returns" | "No contracts", "Cancel any time"; "Recurring and usage-based charges are billed every 30 days" |
The honest read: the two portals overlap heavily (exchange-first, store credit, bonus credit, rules by region). The differences are the funding mechanism, who ends up holding the claims work, and what surrounds the portal: Swap adds outbound shipping, duties and sales tax; Redo adds marketing, payments, support and a managed returns warehouse.
Pricing, as each publishes it
Redo publishes per-module prices, and its two public price lists disagree in places: the pricing page says Shipping and Fulfilment "Starting at $0.00" and Checkout optimization "$0.40/order", while the Shopify listing says Fulfillment "$99 / month" and Conversion "Monthly fee + $0.50/order and $0.06/upsell". Both are Redo's pages; ask which applies to you. The module-by-module detail is on Redo pricing. Swap publishes no price list: the /pricing address returned a 404 when we checked, the returns page says Swap "is priced around the returns volume and value it handles" and to "book a demo" for a number, and the Checkout+ page adds "no separate protection app fee and no per-label charge on opted-in orders". Neither vendor's pages state the fee the shopper pays for the opt-in.
Is Swap or Redo better for offering free returns?
Start with the mechanism, because the "free" label hides a difference. On Swap, free returns exist only through Checkout+: "Shoppers opt in at checkout and that revenue pays for the return label and the returns subscription", so on opted-in orders the label costs the brand "$0" and what remains after claims comes back as "a net share". The limits are stated: "Free returns apply to US and UK domestic orders", international orders carry the free-returns label "at the brand's discretion", and Checkout+ "requires Swap Returns, Swap Protect, and Swap's carrier account for protected-order returns". A shopper who does not opt in gets Swap's standard portal, with labels on your own carrier contracts.
On Redo, the Returns module itself is "Free" with "Redo covers the cost of your return labels", and the returns page describes a "free returns opt-in at checkout" that merchants control by region ("Merchants can choose to include or exclude international customers from the free returns opt-in at checkout"). Package protection is a separate Claims product, also "Free", with the merchant choosing between a revenue share and keeping "all the revenue" and the claims work.
So: if your returns are domestic US or UK and you want one opt-in that funds labels, protection and the returns subscription together, with the claims work done by the vendor, Swap's model is the simpler one to read. If you sell into several countries, want to decide market by market whether free returns are on, and want the option of keeping claims revenue in-house with in-country hubs on the return leg, Redo's model gives you those switches. Neither page states what the shopper is charged, so ask both for the opt-in fee, the opt-in rate on brands like yours, the claim rate the cover is agreed at, and what you receive per order after deductions. Neither vendor publishes a verifiable figure that separates them on opt-in or exchange rate, and this page does not invent one.
Which fits which brand
- A US or UK Shopify brand with mostly domestic returns that wants free returns, protection and the claims work in one opt-in, on a platform that also runs outbound shipping and duties: Swap.
- A Shopify-first brand that wants returns and claims free at the software level, switched region by region, with tracking, email and SMS and a managed returns warehouse from the same vendor at published per-module prices: Redo.
- A headless or non-Shopify brand: Swap states API infrastructure "for headless, custom, and non-Shopify storefronts"; Redo's FAQ names Salesforce Commerce Cloud, BigCommerce, WooCommerce and custom sites while its product is built around Shopify. Get the plan in writing from either.
- A brand that wants to own claims revenue: Redo states the "keep all the revenue" option; Swap states a net share after claim deductions.
Where Pango fits
Both vendors sell the returns journey as a module beside the outbound one. Pango is an AI-native, agentic operating system for e-commerce logistics, and in it returns, exchanges and claims run on the same order record as checkout delivery options, carrier routing and rate shopping, warehouse pick and pack and branded tracking: return and exchange rules are written in natural language and compiled into per-merchant workflows, a customer can exchange into any product in the store rather than only another size or colour, and labels, customs documents and refund logic are generated per merchant and per country. It connects to carriers through prebuilt connectors and onboards Shopify-first with a guided setup. Pricing: see pango.ai/pricing. For the category view, see returns management software.
The bottom line
Swap and Redo both make free returns a shopper-funded checkout add-on bundled with package protection; Swap keeps the claims work and pays a net share, Redo lets you choose between a share and keeping the revenue and the work. Swap's free-returns labels are US and UK domestic; Redo's opt-in is switched by region with in-country hubs behind it. Redo publishes per-module prices on two pages that disagree in places; Swap publishes none. Decide where your returns come from and who you want holding the claims, then model cost per return from both quotes. To see returns run on the same record as the outbound delivery, book a demo.
