"How long does Princess Polly take to deliver" has two answers, because Princess Polly runs an Australian site, princesspolly.com.au, shipped from the Gold Coast, and a US site, us.princesspolly.com, where "ALL U.S. ORDERS ARE FULFILLED DOMESTICALLY AND SHIPPED FROM A U.S. BASED DISTRIBUTION CENTER." This page collects what each site's shipping page states: every option with its time, price, free threshold and dispatch cut-off, the carriers Princess Polly names, what it says about duties, and the returns window, fee and outcome on each site. Every fact is quoted from Princess Polly's own shipping-information and returns pages, read on 2026-11-05. Where its pages disagree, both versions are shown, as on Oh Polly delivery times and Gymshark delivery times.
Short answer: On the Australian site, Express is "Next Business Day" to metro areas, "FREE" on orders over $60 AUD and "$7.95 AUD" under, "Shipped the same business day if placed before 4pm AEST" with "AusPost Express". Same day in the Gold Coast, Brisbane and Sunshine Coast is free over $60 for orders before 10am AEST, delivered "between 1pm - 7pm" by "StarTrack courier", and same day in Melbourne and Sydney is "$19.95 AUD" for orders before 7am AEST, "between 6pm - 9pm". New Zealand is Express in "1-2 Business Days" with "DHL Express", free over $115 NZD, or Standard in "3-6 Business Days" with "AusPost International", free over $70 NZD. On the US site, Standard Shipping is "3-7 Business Days", "FREE" over $50 and "$6.99 USD" under, Express is "3-4 Business Days" for "$3.99 USD" over $50, Expedited is "2 Business Days" for "$15.99 USD", and Overnight is "1 Business Day" for "$22.99 USD", all for orders placed "before 11am PT". Canada from the US site is Standard in "5-7 Business Days", free over $70 CAD, with "Duties/GST/Taxes PAID AT CHECKOUT". Returns: "within 30 days of delivery" on both sites, "less $6.95" for a refund in Australia, free for an exchange or gift card, and a "$6.95 return shipping fee" deducted from US refunds, waived for store credit.
Australia: princesspolly.com.au
| Option | Princess Polly's stated time | Price | Cut-off | Carrier it names |
|---|---|---|---|---|
| Express | "Next Business Day" | "FREE" over $60 AUD, "$7.95 AUD" under | "Shipped the same business day if placed before 4pm AEST*" | "AusPost Express, no signature required" |
| Same Day Gold Coast, Brisbane, Sunshine Coast | "Same Business Day, between 1pm - 7pm" | "FREE" over $60 AUD, "$7.95 AUD" under | "Shipped the same business day if placed before 10am AEST" | "StarTrack courier, no signature required" |
| Same Day Melbourne, Sydney | "Same Business Day, between 6pm - 9pm" | "$19.95 AUD" | "Shipped the same business day if placed before 7am AEST" | "StarTrack Courier" |
| Saturday Delivery Brisbane | "Saturday, between 1pm-7pm" | "$4.95 AUD" over $60 AUD, "$14.95 AUD" under | "Shipped for Saturday delivery if placed before 4pm AEST Friday" | "StarTrack courier, no signature required" |
The Express row adds: "Estimated next business day delivery to metro areas once shipped", "Allow 1-3 business days for delivery into regional areas & in the event of unforeseen delays", and "Allow an additional business day for dispatch & delivery during major sale events & public holidays." Same day is for "eligible postcodes listed", "No PO Box, Parcel Locker or Post Office delivery available", and "Business addresses must be open during delivery time frame". The site's header banner reads "FREE EXPRESS SHIPPING ORDERS $60+".
From the Australian site, New Zealand is Express in "1-2 Business Days", free on "ORDERS OVER $115 NZD" and "$16.95 NZD" under, "Shipped with DHL Express", or Standard in "3-6 Business Days", free on "ORDERS OVER $70 NZD" and "$8.95 NZD" under, "Shipped with AusPost International", both "Shipped the same business day if placed before 1pm AEST" and with "Duties/GST/Taxes paid at checkout, nothing extra to pay at customs". For Singapore, China, Hong Kong, Japan, Malaysia, India, the Philippines and South Korea, Express is "2-3 Business Days" with DHL Express, free over $300 AUD and "$34.95 AUD" under, and Standard is "3-6 Business Days" with AusPost International, free over $170 AUD and "$14.95 AUD" under, "Eligible to Singapore, Hong Kong, Japan, South Korea & Malaysia only". Canada from the Australian site is Express in "3-4 Business Days" with DHL Express, free over $250 AUD and "$29.99 AUD" under. The rest of the world is Express in "3-7 Business Days" with DHL Express, free over $250 AUD and "$39.95 AUD" under. The Australian site says: "Shipping to the US from our AU site is currently unavailable. Please visit our US site for local shipping options", and "SHOP OUR UK SITE FOR LOCAL SHIPPING AND RETURNS!"
United States: us.princesspolly.com
| Option | Princess Polly's stated time | Price over $50 | Price under $50 |
|---|---|---|---|
| Standard Shipping | "3-7 Business Days" | "FREE" | "$6.99 USD" |
| Express Shipping | "3-4 Business Days" | "$3.99 USD" | "$9.99 USD" |
| Expedited Shipping | "2 Business Days" | "$15.99 USD" | "$22.99 USD" |
| Overnight/Next Business Day Shipping | "1 Business Day" | "$22.99 USD" | "$27.99 USD" |
The US table "APPLIES TO 48 CONTIGUOUS STATES." Its cut-off: "Orders are dispatched and ready for carrier pickup from our warehouse the same business day when placed before 11am PT. Orders placed after 11am PT, Mon-Fri, will be dispatched and ready for carrier pickup the following business day." For Overnight: "All orders must be placed no later than 11am PT to be processed in time for next day delivery. This option is available for USA customers only." Each window counts from pickup: "Please note, shipping time frames are based on the date the carrier picks up your order from our warehouse." The site's header banner reads "FREE SHIPPING ON ORDERS OVER $50". Hawaii and Alaska are Standard in "6-8 Business Days", free over $50 USD, or "2-DAY SHIPPING" for "$15.00 USD" over $50. Canada from the US site is Standard in "5-7 Business Days", "FREE" over $70 CAD and "$18.99 CAD" under, or Express in "2-3 Business Days" for "$27.99 CAD" over $70 CAD and "$41.99 CAD" under, with "Duties/GST/Taxes PAID AT CHECKOUT" and "Please allow for a potential extra day due to customs processing." Asia from the US site is Standard in "7-10 Business Days" for "$12.99 USD" over $50 and Express in "2-3 Business Days" for "$24.99 USD". All other countries are Standard in "12-19 Business Days" for "$14.99 USD" or Express, "Offered to select countries", in "3-4 Business Days" for "$39.99 USD". The US site names no carrier for US delivery on its shipping page.
Where Princess Polly's pages disagree
| Point | One Princess Polly page | Another Princess Polly page |
|---|---|---|
| Australian Express time | Table: "Next Business Day" | Same row: "Allow 1-3 business days for delivery into regional areas" |
| US Express dispatch | Standard row: orders after 11am PT "dispatched and ready for carrier pickup the following business day" | Express, Expedited and Overnight rows: "Orders placed on Friday after 11am, or weekends, will not ship until the following Monday - or - business day during holidays." |
| US return processing | US returns section: "We aim to process refunds, gift cards and exchanges shipped back to our warehouse within 14 days." | International section of the same page: "All refunds and store credits are processed within 6-10 business days of our team receiving your items." |
| Australian return processing | "Returns can take up 5-10 business days to reach our team. Once received, we aim to process returns within 1-2 business days" | "Please allow 2-5 business days for return processing during peak sales periods." |
All of these are Princess Polly's own wording. The checkout shows the options that apply to your address.
The carriers Princess Polly names
The Australian shipping page names "AusPost Express" for Express, "StarTrack courier" for same day and Saturday delivery, "DHL Express" for international express, and "AusPost International" for international standard. The US shipping page names no carrier for delivery, and the US returns page names USPS: "Easy, sustainable returns available with printerless USPS QR codes or printable return labels." Your dispatch email names the carrier for your parcel. What each carrier's statuses mean is on its hub: Australia Post tracking statuses, DHL tracking statuses and USPS tracking statuses.
Duties and taxes
From the Australian site, every international row says "Duties/GST/Taxes paid at checkout, nothing extra to pay at customs". The US site's Canada rows say "Duties/GST/Taxes PAID AT CHECKOUT" and "Duties/GST/Taxes are NON REFUNDABLE once your parcel has shipped". For all other countries from the US site, Princess Polly lists the countries where "Duties/GST/Taxes are paid at checkout - nothing extra to pay at customs", including Australia, Canada, most of the EU, Japan, Mexico, New Zealand, Singapore, South Korea and the United Kingdom, and says: "For all other countries (excluding the United States), payment of Duties & Taxes must be paid by the customer upon entry (not at checkout)." On international orders: "Once your order is placed, we are not able to update shipping addresses on international orders."
Returns: window, outcome and fee on each site
Australia: "Return within 30 days of delivery for a refund less $6.95 or return for free for an exchange or gift card." "Shipping fees paid at time of purchase are non-refundable." Australian customers "are issued with a pre-paid return label via email once the return has been booked", dropped "at any Australia Post red box" or printed at a post office. An instant exchange gives "14 days to ship before charges apply", and an instant refund gives "7 days to ship before charges apply". New Zealand: "Return within 30 days of delivery for a free gift card return or less $7.95 AUD for a refund", through NZ Post. Asia, the UK, Europe and the rest of the world: 30 days, with "Shipping fees, import duties & VAT paid at time of purchase are non-refundable" and customers "required to cover their return postage". Not returnable on either site: items "marked as Final Sale", cosmetics, earrings, undergarments and hosiery, and swimwear needs its hygiene sticker.
United States: "Items can be returned within 30 days of delivery for exchange, gift card, or refund. Returns postmarked after this timeframe, or that otherwise do not meet the criteria of our return policy, are not eligible to be returned and will not be accepted." The fee: "A $6.95 return shipping fee will be deducted from your refund for all domestic and UK returns. If you select store credit, the return shipping fee will be waived." Instant returns "are processed instantly upon return submission. Items must be sent back within 7 days of submission." Standard returns are processed "within 14 days". International returns to the US site: "We do not provide exchanges for international customers at this time", "international customers are required to cover the return shipping cost", and "Duties, taxes, and VAT are not refunded on international returns." Returns go to "Princess Polly Returns, 9224 Intermodal Court, Suite 100, Columbus, OH 43217" for the US site and "PO BOX 5984, Gold Coast MC, QLD, 9726, Australia" for the Australian one.
For merchants
Princess Polly's pages show a promise built the right way and still split in two: a cut-off per service, a carrier per row, duties at checkout, and then two processing times for the same return on one page. A brand's checkout promise and its returns promise have to come from one source and read the same everywhere. Pango is an AI-native operating system for e-commerce logistics. It controls the shipping methods, prices and ETAs shown at checkout, normalises the statuses of every connected carrier on a branded tracking page on the brand's own domain, and runs returns and exchanges on the same order record.
If you run a store and this lane is generating tickets, Pango runs a free shipping and returns audit on your own orders as part of a demo, and the software categories to compare are returns management software and carrier management software. Book the free audit.
The bottom line
Princess Polly delivers in Australia next business day by AusPost Express for orders before 4pm AEST, free over $60 AUD, with StarTrack same-day in five cities, and in the US in 3 to 7 business days free over $50, or 1 to 4 days paid, for orders before 11am PT. Duties are paid at checkout on international orders. Track from the dispatch email, and return within 30 days of delivery, choosing an exchange or credit to avoid the $6.95 fee.
