Cookie Policy & Privacy - Tracking & Data Collection

Last updated: February 16, 2026

1. Introduction

Pango ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. This policy is designed to comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Data Controller

Pango is the data controller responsible for your personal data. For any questions regarding this Privacy Policy or your data, please contact us at: support@pango.ai

3. Information We Collect

3.1 Personal Information

We may collect the following types of personal information:

Name and contact information (email address, phone number)
Company name and business information
Communication preferences
Information provided through forms on our website

3.2 Technical Information

We automatically collect certain technical information when you visit our website:

IP address and location data
Browser type and version
Device information
Pages visited and time spent on pages
Referring website addresses

4. Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

Consent: When you provide explicit consent for marketing communications or cookie usage

Contractual Necessity: To provide our services and fulfill contractual obligations

Legitimate Interest: To improve our services, ensure security, and communicate about our business

Legal Obligation: To comply with applicable laws and regulations

5. How We Use Your Information

We use your personal information for the following purposes:

Providing and improving our services
Responding to inquiries and customer support requests
Sending marketing communications (with your consent)
Analytics and website optimization
Ensuring security and preventing fraud
Complying with legal obligations

6. Cookie Policy

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

6.1 Essential Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services.

6.2 Analytics Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us understand which pages are most popular and how visitors move around the site.

6.3 Marketing Cookies

These cookies may be set through our site by our advertising partners (Google Ads). They may be used to build a profile of your interests and show you relevant adverts on other sites. These cookies require your explicit consent.

7. Your Rights Under GDPR

As a data subject, you have the following rights:

Right of Access: You can request a copy of your personal data

Right to Rectification: You can request correction of inaccurate personal data

Right to Erasure: You can request deletion of your personal data ("right to be forgotten")

Right to Restrict Processing: You can request limitation of how we process your data

Right to Data Portability: You can request a copy of your data in a machine-readable format

Right to Object: You can object to processing of your data based on legitimate interests

Right to Withdraw Consent: You can withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at support@pango.ai

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal data, we will securely delete or anonymize it.

9. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. We are working towards ISO 27001 certification to ensure the highest standards of information security management.

10. International Data Transfers

Your personal data may be transferred to and processed in countries outside of the European Economic Area (EEA). When we transfer your data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

11. Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business. These parties are contractually obligated to protect your data and use it only for the purposes we specify.

12. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

13. Your Cookie Choices

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. You can also manage your cookie preferences through our cookie consent banner that appears on your first visit to our website.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

15. Supervisory Authority

If you believe your data protection rights have been violated, you have the right to lodge a complaint with your local data protection supervisory authority.

16. Contact Us

If you have any questions about this Privacy Policy, your data, or wish to exercise your rights, please contact us at:

Email: support@pango.ai

We will respond to your request within 30 days as required by GDPR.