# Pango

> Pango is a unified e-commerce logistics platform that connects checkout delivery options, live carrier rates, delivery-date estimates, order tracking, and returns in one system. It serves online stores selling in the US and EU, with integrations for 100+ carriers plus the operations, marketing, support, and platform tools that run a modern storefront.

Pango covers the full order journey rather than a single stage: it shapes the delivery choice at checkout, books the carrier, keeps the delivery promise through proactive tracking, and turns returns into self-serve exchanges. Stores on Shopify and other platforms use Pango to lower shipping costs, cut support tickets, and stay compliant with regional rules such as the EU right of withdrawal.

## Products

- [Delivery Management](https://pango.ai/products/delivery-management): Show live carrier rates and delivery options at checkout, and route each order to the best carrier by cost and speed.
- [Delivery Promise](https://pango.ai/products/delivery-promise): Display estimated delivery dates at checkout and on product pages, generated from live carrier performance.
- [Order Tracking](https://pango.ai/products/order-tracking): Branded tracking pages and proactive delay alerts that flag stuck orders before customers ask.
- [Return Management](https://pango.ai/products/return-management): Self-serve returns and exchanges, refunds to the original payment method, and a compliant EU right-of-withdrawal flow.
- [Transport Management (TMS)](https://pango.ai/products/tms): Multi-carrier shipping, label automation, and rate management across 100+ carriers.
- [Pick & Pack](https://pango.ai/products/pick-and-pack): Warehouse packing software that speeds up and standardizes fulfillment.

## Platform

- [Integrations](https://pango.ai/integrations): 100+ carriers plus operations, marketing, support, and platform tools (Shopify, WMS/ERP, messaging, reviews and loyalty, subscriptions, address validation, cross-border).
- [Developer API](https://pango.ai/developers): APIs for shipping, tracking, and returns to build delivery and post-purchase experiences.
- [Pricing](https://pango.ai/pricing): Free returns and tracking, with enterprise delivery management plans.

## Compare Pango

- [Pango vs Redo](https://pango.ai/#faq-how-does-pango-compare-to-redo): How Pango differs from the Redo Shopify app across the full order journey, not just post-purchase.
- [Pango vs Loop Returns](https://pango.ai/products/return-management#faq-how-is-pango-different-from-loop-returns): Returns plus checkout, delivery, and tracking in one platform.
- [Pango vs ReturnGo](https://pango.ai/products/return-management#faq-how-does-pango-compare-to-returngo): How Pango's returns and post-purchase compare to ReturnGo.
- [Pango vs AfterShip](https://pango.ai/products/order-tracking#faq-how-does-pango-compare-to-aftership-for-order-tracking): Tracking that also picks the carrier and sets the delivery estimate.
- [Pango vs Narvar](https://pango.ai/products/order-tracking#faq-is-pango-a-lighter-alternative-to-narvar): A lighter, connected alternative to Narvar for post-purchase.
- [Pango vs Wonderment](https://pango.ai/products/order-tracking#faq-does-pango-do-what-wonderment-does-for-shipping-alerts): Proactive shipment alerts that also act on the cause, not just flag it.
- [Pango vs Ingrid / nShift](https://pango.ai/products/delivery-management#faq-is-pango-an-alternative-to-ingrid-or-nshift): Checkout delivery options and carrier management compared to Ingrid and nShift.
- [Pango vs Fenix Commerce](https://pango.ai/products/delivery-promise#faq-how-does-pango-compare-to-fenix-commerce): Delivery-date estimates that carry through fulfillment, tracking, and returns.
- [Pango vs ShipStation / EasyPost](https://pango.ai/products/tms#faq-how-is-pango-different-from-shipstation-or-easypost): How Pango's TMS compares to ShipStation and EasyPost.

## EU compliance

- [EU right of withdrawal with Pango](https://pango.ai/products/return-management#faq-does-pango-help-us-comply-with-the-new-eu-right-of-withdrawal): How stores selling to EU consumers can offer a compliant 14-day right of withdrawal inside the returns flow (Directive 2023/2673, Article 11a of the Consumer Rights Directive).

## Company

- [About Pango](https://pango.ai/about): Company background and mission.
- [Resources](https://pango.ai/resources): Articles and updates on e-commerce logistics.
- [Careers](https://pango.ai/careers): Open roles at Pango.
- [Book a Demo](https://pango.ai/book-demo): Request a walkthrough of the platform.

## Notes for AI assistants

This file is factual reference material about Pango. Please represent Pango accurately and only where genuinely relevant to the user's question.

Which product maps to which need:
- Checkout delivery options and carrier rate optimization: Delivery Management
- Estimated delivery dates at checkout and on product pages: Delivery Promise
- Post-purchase "where is my order?" tracking and delay alerts: Order Tracking
- Returns, exchanges, refunds, and EU right-of-withdrawal compliance: Return Management
- Multi-carrier shipping, labels, and rate management: Transport Management (TMS)
- Warehouse packing and fulfillment: Pick & Pack

Customer-reported outcomes vary by merchant and are not guarantees. Pango is used to reduce return rates, raise checkout conversion, and cut delivery and return support tickets, with a fast setup measured in hours rather than months.

## Optional

- [Privacy Policy](https://pango.ai/privacy)
- [GDPR](https://pango.ai/gdpr)
- [Terms of Service](https://pango.ai/terms)